Brian Grubb | President & CEO
International Corporate Business Advisor
“When a task has once begun,
never leave it till it’s done;
be the labor great or small,
do it well or not at all.”
Brian Grubb, President & Chief Executive Officer, is a highly accomplished International Corporate Business Advisor and Global Speaker intensely focused on maximizing client financial profitability and organizational accountability, through his much sought after expertise in cultural transformation and delivery of world-class service excellence, increasing engagement, retention and loyalty, of client customers and patients, employees and leaders.
Brian is formerly the Senior Corporate Director & Senior Healthcare Advisor, and Certified Speaker for The Ritz-Carlton Leadership Center – a corporate university ranked #1 out of the Top 125 global training companies by Training Magazine.
During his 11 years with The Ritz-Carlton Hotel Company, Brian traveled extensively to share The Ritz-Carlton award-winning business practices, philosophy and culture with numerous companies across diverse industries.
Brian’s domestic and international travels, included developing content, delivering presentations and keynote speeches, and advising on extended corporate consultations.
During his travels, Brian advised Board of Directors, C-suite senior leadership teams, various management level executives, and organizational development and learning professional teams, interested in benchmarking The Ritz-Carlton human resources, leadership development, quality engagement, organizational effectiveness, and training processes methodologies that led them twice to winning the prestigious Malcolm Baldrige National Quality Improvement Award.
Brian also facilitated numerous symposiums at The Ritz-Carlton corporate headquarters in Chevy Chase, Maryland.
Prior to his position as a corporate executive, Brian was the Director of Training & Organizational Effectiveness for The Ritz-Carlton, Laguna Niguel. Brian was directly responsible for all training and organizational effectiveness of over 900 ladies and gentlemen through the study and implementation of Total Quality Management processes in a world-class hotel.
By training on the concepts of Total Quality Management, Brian enhanced organizational effectiveness as related to the development of problem solving, root cause analysis, strategic planning, measurement and tracking tools, and basic statistical analysis.
Additionally, Brian facilitated various quality implementation teams that conducted on-going studies to ensure appropriate levels of communication, and to evaluate relevance of programs, and understanding the study and practice of the quality sciences to develop new and specific training based on guest and employee survey analysis.
Brian’s meteoric rise to success with The Ritz-Carlton Hotel Company began when he joined The Ritz-Carlton, Laguna Niguel in 2001 as a Lobby Concierge, while excelling in that position by holding the titles of Quality Leader & Department Trainer. He was quickly promoted to Quality & Training Manager, and then to the Director of Training & Organizational Effectiveness prior to his corporate appointment.
Brian lives for assisting client cultural transformation and delivery of world-class service excellence while increasing financial profitability and organizational accountability, and is extremely passionate about reaching higher levels of performance through motivation, strength management, leadership, employee, patient and customer engagement, and quality process management.
► Cultural Transformation ◄ | ► World-class Service Excellence ◄ | ► Healthcare & Beyond ◄
- North America
- South Africa
- South America
- United Arab Emirates
- Sustainable Cultural Transformation
- World-class Service Excellence
- Revenue & Profit Accountability
- Empowerment & Personal Responsibility
- Outcome Driven Psychological Ownership
- Leadership Performance Development
- Employee Engagement Fully Embraced
- Exceeding Customer & Patient Expectations
- Anticipatory Problem Resolution
- Brand Recognition & Customer Loyalty
- Effective Safety & Employee Retention
- Minimize Mistakes & Waste
- Total Quality Process Management
- Proven Best Practice Methodologies
- Survey Analysis Application
- Measurable Operational Effectiveness
- Strategic Organizational Development
- Airlines/Commercial & Private
- Associations/Credit Unions
- Construction/Real Estate
- MLM/Network Marketing
- Professional Business Services
- Restaurants/Food Services
- Wireless Communications