Brian Grubb

International Corporate Business Advisor

 

“When a task has once begun, 

never leave it till it’s done;

be the labor great or small, 

do it well or not at all. ” 

- BG

Brian Grubb is a highly accomplished Global Speaker and International Corporate Business Advisor intensely focused on maximizing client financial profitability and accountability, through his sought after expertise in cultural transformation and delivery of world-class service excellence, increasing engagement, loyalty, and retention of client customers, employees, and leaders.

Brian is formerly a Senior Corporate Director & Senior Corporate Advisor, and a Certified Speaker for The Ritz-Carlton Leadership Center – a Corporate University ranked #1 out of the Top 125 global training companies by Training Magazine.

During his 11 years with The Ritz-Carlton Hotel Company, Brian traveled extensively to share The Ritz-Carlton best practices, philosophy and culture with numerous companies across diverse industries.  

Brian’s domestic and international travels, included developing content, giving presentations and keynote speeches, and advising on extended corporate consultations.  He advised board of directors, C-suite leadership teams, various level executives, and learning professionals interested in benchmarking The Ritz-Carlton human resources, leadership, quality, and training processes that led them twice to winning the prestigious Malcolm Baldrige National Quality Improvement Award.

Additionally, Brian facilitated numerous symposiums at The Ritz-Carlton corporate headquarters in Chevy Chase, Maryland.

Prior to his position as a corporate executive, Brian was the Director of Training & Organizational Effectiveness for The Ritz-Carlton, Laguna Niguel.  Brian was directly responsible for all training and organizational effectiveness of over 900 ladies and gentlemen through the study and implementation of Total Quality Management processes in a world-class hotel.

By training on the concepts of Total Quality Management, Brian enhanced organizational effectiveness as related to the development of problem solving, root cause analysis, strategic planning, measurement and tracking tools, and basic statistical analysis.  He facilitated various quality implementation teams that conducted on-going studies to ensure appropriate levels of communication, and to evaluate relevance of programs, and understanding the study and practice of the quality sciences to develop new and specific training based on guest and employee survey analysis.

Brian joined The Ritz-Carlton, Laguna Niguel in 2001 as a Lobby Concierge while holding the titles of Quality Leader & Department Trainer.  He was quickly promoted to Hotel Quality & Training Manager, and then to Director of Training & Organizational Effectiveness.

Brian lives for assisting client cultural transformation and delivery of world-class service excellence while increasing financial profitability and accountability, and is extremely passionate about reaching higher levels of performance through motivation, strength management, leadership, employee and customer engagement, and quality process management.

  • Africa
  • Asia
  • Caribbean
  • Europe
  • North America
  • South America
  • Airlines

  • Associations

  • Automotive

  • Banking

  • Beauty

  • Casinos

  • Credit Unions

  • Education

  • Energy

  • Entertainment

  • Environmental
  • Financial Services

  • Fitness

  • Food Services

  • Government

  • Healthcare

  • Hospitality

  • Medical Services

  • MLM/Network Marketing

  • Military

  • Pharmaceutical

  • Professional Business Services

  • Real Estate

  • Restaurants

  • Retail
  • Technology

  • Telecommunications
  • Transportation